Terms of Service

These Terms and Conditions of Service relate to the digital services of CareOf Publishing, as a digital distributor and as an agent of CareOf Publishing SAS. When CareOf Publishing acts as an agent, the rights and obligations contained in these Terms and Conditions of Service are presented by CareOf Publishing in the name and on behalf of the represented publisher, who is deemed exclusively as beneficiary and solely responsible.

Head Offices: 129 Rue du Faubourg Saint Martin, 75010 Paris
Company Number: 818 243 370 00017

Article 1: Objective

The purpose of this agreement is to provide for the conditions of sale of the products (hereinafter referred to as “the products”) offered for sale on the internet at the address careofpublishing.com (hereinafter referred to as “the site”), by the company CareOf Publishing SAS (hereinafter referred to as “CareOf”), situated at 129 Rue du Faubourg Saint Martin 75010 Paris, share capital of €1000, registered with the Paris Register of Companies under the number 818 243 370 00017.

Article 2: Purchases

You can freely place an order on the site, subject to accepting these Terms and Conditions. You must create a free customer account on the site and accept the Terms and Conditions. At the time of purchasing, you agree to provide a valid email address. You agree to provide accurate and truthful personal information and to go through a verification of your personal data before each new order, and to make any necessary changes to your account online.

CareOf Publishing asks you to please particularly observe the request for a valid email address.
Your customer account grants you to access your personal details and your purchase history at all times.

The click of confirmation at the end of your purchase of all products and services from the site constitutes confirmation of the order and the acceptance of these Conditions of Sale. Clicking to confirm your order constitutes an electronic signature. It is expressly understood between parties that this electronic signature has, between them, the save value as a handwritten signature. After confirming your order on the site, you will receive an acknowledgement of receipt by email from CareOf containing the details of your purchase, provided that the email address specified at the time of order is valid and does not contain error.

This email constitutes acceptance of your order by CareOf and thus forms the contract of sale between you and CareOf. It contains all the constituent parts of the contract between you and Care Of (purchased products, price, etc).

CareOf reserves the right not to confirm an order for any reason, including in particular issues of availability of the product, or dispute over the payment of a previous order.
The digital records, stored in the systems of CareOf or its subcontractors under reasonable security conditions will be considered as proof of communication, orders and payments between the parties. The storing of purchase orders, order confirmations and invoices is carried out on a reliable and durable backup media and can be produced as evidence.

Article 3: Availability of products

The offers of products and prices are valid for as long as they appear on the site and in the conditions of availability provided at the time of placing the order.

In the case of a part or the whole of an order being unavailable for at least 30 days as compared to the stated delay at time of order, you can request a cancellation of your order. In this case, CareOf will reimburse you the amount paid under the conditions set out in Article 8.

Article 4: Price

The prices of products are displayed on the site in euros with all taxes included. They apply to all customers located in the countries listed during the order process.

The prices of products that you select will appear in the order form including all French taxes and any other processing fees for your order. CareOf reserves the right to change prices at any time, but products will be billed at the rates in effect at the time of order entry, subject to availability on that date.

If one of the products offered for sale on the site included a price error, the price will in all cases be verified when sending the confirmation email referred to in Article 4, and if necessary corrected. If the corrected price is lower than the price displayed on the site, CareOf will apply the lowest price and refund the difference under the conditions referred to in Article 8. If the corrected price is higher than the price displayed on the site, CareOf will inform you and cancel your order, unless you choose to accept the order at its new price by emailing your acceptance to Customer Service.

Article 5: Payment

All orders, wherever the place of purchase is located, are payable in Euros.

Credit and debit cards are accepted. Upon payment, the bank requests personal information from the user to verify the identity of the cardholder and validate the transaction.

Article 6: Absence of a right of withdrawal

Due to the nature of the digital products download service, or the provision of non material services delivered only by download, and the execution of which began with the agreement of the Customer before the end of the withdrawal period of seven (7) working days, the Customer can not exercise their right of withdrawal regarding the purchase of these products, in accordance with the provisions in article L.121-20-2 of the Consumer Code.

Article 7: Product quality and compliance

CareOf will reimburse or exchange any altered or damaged products not meeting the specifications set out in your order form.

In this case you are asked to notify CareOf of any reservations about the delivered products (for example, products not corresponding to the order) within 5 working days of receipt. Any claim made after this period will not be accepted, except under warranty against defects. The client in this case should make the claim as soon as possible following the discovery of the defect.

CareOf will reimburse the customer or will exchange any products that are damaged, missing or not corresponding to the order. CareOf thanks you in this case to kindly report the non-compliance or apparent defects by email, in detail, to the Returns Service at contact@careofpublishing.com within maximum 5 days following delivery of the concerned products. CareOf will then send you a letter confirming the return of your products.

Any return accepted by CareOf, in the event of apparent defect or non-conformity of delivered products noted by CareOf, allows you to receive a free replacement or refund of purchase, in accordance with the provisions of Article 7 of these Terms and Conditions of Sale, excluding any other compensation or interest.

Article 8: Refunds

The refund of products in the conditions set out in articles 2, 3, 4 and 7 will be carried out up to or within 15 (fifteen) days after the receipt of the products by CareOf. The refund will be performed at the discretion of CareOf either by crediting the Customer’s bank account or by a cheque addressed to the customer name and billing address provided on the order.

Article 9: Intellectual property

Downloaded products are digital files protected by the domestic and international provisions on copyright and related rights.

Under these conditions, CareOf grants the customer a personal and non-transferable right of use of the products, strictly limited to consulting and printing the products for their exclusive use.

Under these conditions, the customer agrees not to reproduce, extract, modify, damage or distribute the products without express prior authorisation from the publisher, which excludes all means of transfer, resale, rental, exchange, or otherwise making it available to a third party.

Article 10: Data protection

The processing of personal data is done so in compliance with the Law of 6 January 1978 relating to the protection of personal data.

Article 11: Liability

Each of the product descriptions available on the website careofpublishing.com give detailed information on the product in question. This information originates exclusively from the data provided by the publishers.

Any photographs or graphics displayed with the products are only indicative of the titles they pertain to, and therefore have no contractual value. For any questions relating to products, we invite you to contact CareOf Customer Service.

CareOf will offer site visitors the most accurate and reliable information relating to the products for sale on the site, but this does not constitute an exhaustive amount. CareOf will therefore not be held liable for any direct or indirect damages incurred by the users, customers or third parties who take information from this source.

Products offered are in compliance with EU legislation and with the applicable standards in France.
CareOf will not be held liable for non-compliance with the legislation of the country to which the product is delivered.

CareOf will not be held liable for non-performance of contract in cases of force majeure, acts of God, disturbances to or partial or complete strike of postal services, public transport and/or communications, or due to one or other third party or external causes such as social unrest, aforementioned disruption to public services, the intervention of civil or military authorities, natural disasters, fire, water damage, malfunction or interruption of the telecommunications network or the power grid.

For non-paper publications, delivery is not a relevant issue.

For paper publications, CareOf Publishing has a contractual relationship with a delivery company and therefore assumes responsibility for delivery. Once the order is given to the carrier with a tracking number, CareOf is responsible for the proper or improper delivery of the goods. It is incumbent on the customer to take recourse against the deliverer through CareOf Publishing, who will then assume liability for the delivery.

Article 12: Digital products

CareOf offers downloadable digital e-books from their website. The sale of these digital products is subject to these Terms and Conditions of Sale, as well as the following Special Conditions:

12.1 Procedure for the download process

The site provides the opportunity to download products in digital format, and in any and all formats indicated for that product.

Digital products are delivered by download to the hard drive on the device of the customer, in any and all formats indicated for that product.

The customer must make sure they have a compatible device for the necessary software to read or print the documents.

In such case where download is not possible from the site, the customer must notify CareOf of this delivery problem by email. CareOf will then provide the products by email attachment.

Delivery will be deemed to have taken place by either of the methods mentioned above.

Delivery times depend on the means of payment selected by the customer, delivery will only occur upon acknowledgement and receipt of payment by CareOf.

If for any reason the customer can not download the product, or can not open, read or print the file corresponding to the product, they can contact Customer Service at the address mentioned in Article 13.

Article 13: Customer Service

For any information or to pose a question, customer service is available to answer it all at the following addresses:

CareOf Publishing SAS
129 Rue du Faubourg Saint-Martin
75010 Paris

Article 14: Personal data

In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, storage and freedoms, you have a right to access, modify, rectify and delete any personal data belonging to you collected through careofpublishing.com. To exercise this right, you need to send a letter to the contact details listed in Article 13 addressed to Customer Service.

Your personal data collected at various stages online on our site, and all future information, are used by CareOf only as part of the implementation of the services offered on the site, and are not subject to communication to third party services other than the technical service providers in charge of the management of the site, who are required to respect the confidentiality of the information and use it only for their specific operations.

General conditions of use

In no circumstances are you permitted to reproduce or use the information published on the site for commercial use.

CareOf may at any time modify the present General Terms and Conditions of Use on the careofpublishing.com website according to changes made to the services offered.

Intellectual property rights

CareOf asks its service users to respect intellectual property rights.

Therefore, if you believe that your trademark or work has been copied or is used in a manner likely to infringe your rights as stipulated in French legislations noted on the site www.careofpublishing.com, please inform CareOf by post or email:

CareOf Publishing SAS
129 rue du Faubourg Saint-Martin
75010 Paris


CareOf is responsible for the editorial content of careofpublishing.com.

CareOf is not responsible for the hosting of blogs, nor any information communicated through blogs.
The authors of any blogs and comments retain full responsability and ownership.

Hypertext links may at times link to sites away from careofpublishing.com. In the event that the content of these sites is contrary to any regulations in force, CareOf disclaims all liability.

Protection of your personal data

The processing of personal data is done so in compliance with the Law of 6 January 1978 relating to the protection of personal data.

For more information, please refer to our privacy policy.

Applicable legislation

This contract is subject to French law. If it is translated into another language, the French language version shall prevail. All disputes relative to this site will be settled exclusively by a French court.